Terms & Conditions – mixue88 Online Casino

1. Acceptance of Terms

By accessing, browsing, registering on, or using any part of the mixue88 platform, you confirm that you have read, understood, and agree to be bound by these Terms and all policies incorporated herein by reference, including the Privacy Policy, Responsible Gaming Policy, and any game-specific rules published on the platform.

These Terms apply to all users of mixue88 regardless of the device, browser, or connection method used to access the platform. Continued use of mixue88 after any amendment to these Terms constitutes acceptance of the revised Terms.

2. Eligibility Requirements

The following eligibility criteria must be satisfied before registering a mixue88 account:

• You must be at least 21 years of age at the time of registration and at all times during your use of the platform.
• You must be legally permitted to participate in online gambling under the laws applicable in your jurisdiction of residence.
• You must not be a current employee, contractor, consultant, director, or officer of mixue88 or any of its affiliated entities, nor an immediate family member of such persons.
• You must not have been previously excluded, suspended, or banned from the mixue88 platform for any reason.
• You must provide true, accurate, current, and complete information during registration and maintain the accuracy of such information throughout your account tenure.

3. Account Registration & Security

3.1 Each individual may register only one (1) account on mixue88. The operation of multiple accounts by a single individual — including accounts registered under different names, email addresses, or device identifiers — constitutes a material breach of these Terms and may result in permanent account closure and forfeiture of all balances.

3.2 You are solely responsible for maintaining the confidentiality of your login credentials. mixue88 strongly recommends enabling two-factor authentication (2FA) via your Account Security settings. You agree to notify mixue88 immediately upon becoming aware of any unauthorised access to your account.

3.3 mixue88 reserves the right to request identity verification documentation at any time, including but not limited to government-issued photo identification, proof of address, and source-of-funds documentation. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.

3.4 Account credentials must not be shared, sold, transferred, or otherwise disclosed to any third party. mixue88 accepts no liability for losses arising from unauthorised account access resulting from a user's failure to maintain credential security.

4. Deposits

4.1 mixue88 accepts deposits via the payment methods listed on the platform, which currently include Touch n Go eWallet, Boost, GrabPay, Maybank FPX, CIMB FPX, Public Bank FPX, and USDT TRC20. Accepted payment methods may change from time to time without prior notice.

4.2 All deposits are denominated in Malaysian Ringgit (MYR) unless an alternative currency is explicitly offered. USDT deposits are converted at the prevailing exchange rate at the time of transaction.

4.3 Minimum deposit amounts are displayed on the deposit page within your mixue88 account. mixue88 reserves the right to amend minimum and maximum deposit limits at any time.

4.4 Deposits made to mixue88 must originate from payment methods registered in the account holder's own name. Third-party deposits are strictly prohibited and will result in immediate account review.

4.5 mixue88 does not accept deposits intended for any purpose other than participation in the games and services offered on the platform. The platform is not a financial services provider, banking institution, or money transfer service.

5. Withdrawals

5.1 Withdrawal requests are processed to the same payment method used for the most recent qualifying deposit, subject to the verification and processing procedures described in this section.

5.2 A minimum withdrawal amount applies and is displayed on the withdrawal page within your account. The current minimum is RM 30 per transaction unless otherwise stated.

5.3 mixue88 will use reasonable endeavours to process withdrawal requests within the timeframes stated on the platform. Standard FPX bank transfer withdrawals are typically processed within minutes during normal business operations.

5.4 Withdrawal requests may be delayed or declined where: (a) identity verification is incomplete; (b) active bonus wagering requirements remain unfulfilled; (c) fraud or money laundering concerns are identified; or (d) regulatory compliance obligations require additional review.

5.5 mixue88 reserves the right to conduct enhanced due diligence on any withdrawal request and may request supporting documentation before processing. Players agree to cooperate fully with any such request.

6. Bonuses and Promotions

6.1 mixue88 offers various promotional bonuses from time to time, including welcome bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions. All bonuses are subject to the specific terms and conditions published alongside each individual offer.

6.2 Unless stated otherwise in the specific promotion terms, all bonus funds are subject to wagering requirements before withdrawal. The applicable wagering multiplier will be stated clearly in each promotion's terms.

6.3 Bonuses are intended for recreational players. mixue88 reserves the right to withhold or void bonuses and winnings derived from bonuses where it determines that a player has engaged in bonus abuse, including but not limited to: creation of multiple accounts to claim bonuses more than once, coordinated betting patterns designed to exploit bonus mechanics, and any other conduct that exploits promotional structures in bad faith.

6.4 mixue88 may withdraw, modify, or cancel any promotion at any time with or without notice. Once a bonus has been accepted and wagering has commenced, the bonus terms applicable at the time of acceptance will govern that specific bonus.

6.5 Promotional offers are personal to the registered account holder and may not be transferred. Unless stated otherwise, each promotion is available once per eligible account.

7. Gameplay Rules

7.1 All games available on mixue88 are subject to the specific rules displayed within each game. In the event of a conflict between game-level rules and these Terms, these Terms shall prevail unless the game-level rules expressly state otherwise.

7.2 mixue88 uses certified Random Number Generator (RNG) technology for all applicable game titles. Live casino games use physical gaming equipment operated by professional dealers in certified studios. The outcomes of all games are determined by the applicable mechanics and are not influenced by mixue88.

7.3 In the event of a system malfunction, software error, or communications failure during gameplay, mixue88 reserves the right to void affected game rounds. Where possible, bets placed on voided rounds will be refunded to the player's wallet balance. mixue88 is not liable for losses arising from technical failures outside its reasonable control.

7.4 Bet limits applicable to each game are displayed within the game interface. mixue88 reserves the right to impose individual player bet limits at its sole discretion without prior notice.

8. Prohibited Conduct

The following conduct is strictly prohibited on the mixue88 platform and will result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where applicable:

• Providing false, misleading, or fraudulent information during registration or verification;
• Operating multiple accounts or allowing third parties to access your account;
• Using automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage in any game;
• Engaging in collusion with other players to manipulate game outcomes;
• Exploiting software bugs, errors, or vulnerabilities — any such instances must be reported to mixue88 immediately;
• Money laundering, structuring deposits to avoid detection, or using mixue88 for any purpose connected with financial crime;
• Threatening, harassing, or abusing mixue88 staff or other players;
• Accessing mixue88 from a jurisdiction where online gambling is prohibited by law and you are subject to that prohibition;
• Any conduct that mixue88 reasonably determines to be fraudulent, deceptive, or harmful to the integrity of the platform.

9. Responsible Gaming

9.1 mixue88 is committed to promoting responsible gambling and maintaining a safe gaming environment. The platform provides the following responsible gaming tools, accessible through Account Settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps;
• Loss Limits: Set maximum loss thresholds per session, day, week, or month;
• Session Time Reminders: Receive alerts when you have been playing for a specified duration;
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform with immediate effect.

9.2 Self-exclusion requests take effect immediately and cannot be reversed during the selected exclusion period. Players who self-exclude will not receive marketing communications from mixue88 during the exclusion period.

9.3 mixue88 is strictly for adults aged 21 and above. Gambling is intended as entertainment only. If you believe your gambling has become problematic, we strongly encourage you to use the self-exclusion tool and seek professional support.

10. Intellectual Property

10.1 All content on the mixue88 platform — including but not limited to logos, trademarks, text, graphics, game interfaces, software, and design elements — is the property of mixue88 or its licensed content providers and is protected by applicable intellectual property laws.

10.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal entertainment purposes only. This licence does not permit: reproduction, modification, distribution, public display, or commercial exploitation of any platform content without express written authorisation from mixue88.

11. Limitation of Liability

11.1 To the fullest extent permitted by applicable law, mixue88 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform or any service provided thereon.

11.2 mixue88's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total net deposits made by you to your mixue88 account in the twelve (12) months preceding the event giving rise to the claim.

11.3 mixue88 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access the platform at your own risk.

11.4 Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

12. Account Termination & Suspension

12.1 mixue88 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, where it determines that: (a) these Terms have been breached; (b) activity on the account raises fraud, money laundering, or integrity concerns; (c) closure is required by regulatory obligation; or (d) continued operation of the account is otherwise contrary to the interests of mixue88 or its players.

12.2 Where an account is closed due to a breach of these Terms, any remaining balance that cannot be attributed to legitimate funds deposited by the account holder may be withheld pending investigation.

12.3 You may close your mixue88 account at any time by contacting customer support. Any pending withdrawal requests at the time of voluntary closure will be processed according to standard procedures.

13. Governing Law & Dispute Resolution

13.1 These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with applicable international gaming laws and the laws under which mixue88 operates its licence.

13.2 In the event of a dispute, mixue88 encourages players to first contact customer support to seek an informal resolution. Disputes that cannot be resolved informally may be referred to an independent dispute resolution body as specified in the platform's licensing terms.

13.3 Game round outcomes that have been completed and settled are final. Disputes regarding individual game round results must be raised within thirty (30) days of the round in question.

14. Amendments to These Terms

14.1 mixue88 reserves the right to amend these Terms at any time. Where changes are material, mixue88 will provide reasonable notice to registered players via email or on-platform notification.

14.2 The version of these Terms in force at the time of any dispute shall be the governing version with respect to that dispute, except where the amendment in question could not lawfully apply retroactively.

14.3 Your continued use of the mixue88 platform following notification of changes constitutes your acceptance of the amended Terms. If you do not accept the amended Terms, you must cease using the platform and close your account.

15. Contact Information

If you have questions about these Terms & Conditions, wish to exercise any rights described herein, or need to report a concern, please contact the mixue88 support team: