Privacy Policy – mixue88 Online Casino Malaysia

1. Introduction

This Privacy Policy ("Policy") is published by mixue88 ("we", "us", "our", "the Platform") and applies to all personal data collected from users ("you", "Player") who access or use the mixue88 website at mixue88.club and all associated services, including the gaming platform, customer support system, and marketing communications.

mixue88 is committed to protecting the privacy and security of our players' personal information. We process personal data in accordance with applicable data protection legislation and the principles of transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

By registering a mixue88 account or using any service on the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not create an account or use the platform.

2. Personal Data We Collect

mixue88 collects personal data from you directly (when you provide it), automatically (through your use of the platform), and in certain cases from third parties (such as identity verification providers). The categories of personal data we collect include:

We do not intentionally collect special category personal data (such as health data, religious beliefs, or political opinions) unless required for responsible gaming purposes (e.g., self-exclusion processing).

3. How We Use Your Personal Data

mixue88 uses your personal data for the following purposes:

• Account Management: Creating and maintaining your mixue88 account, authenticating your identity at login, and managing account security settings including two-factor authentication;
• Service Delivery: Providing access to all gaming services on the platform, processing bets, calculating and paying winnings, and managing your MYR wallet balance;
• Payment Processing: Processing deposits via Touch n Go eWallet, Boost, GrabPay, Maybank FPX, CIMB FPX, Public Bank FPX, and USDT TRC20, and processing withdrawal requests to your nominated bank account or e-wallet;
• Identity Verification (KYC): Verifying your identity and age (21+ requirement) in compliance with regulatory obligations and anti-money laundering procedures;
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct;
• Responsible Gaming: Monitoring gaming behaviour to identify potential problem gambling indicators and administering self-exclusion, deposit limit, and other responsible gaming tools;
• Customer Support: Responding to your enquiries, resolving disputes, and providing assistance via live chat and email;
• Marketing Communications: Sending promotional offers, seasonal promotions (including Deepavali specials), and platform updates, subject to your marketing preferences;
• Platform Improvement: Analysing platform usage patterns to improve game offerings, user experience, and technical performance;
• Legal Compliance: Complying with applicable laws, regulatory requirements, and responding to lawful requests from authorities.

4. Legal Basis for Processing

mixue88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — providing gaming services, processing payments, and maintaining your account;
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and regulatory reporting obligations;
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving our services, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw consent at any time by updating your marketing preferences in Account Settings.

5. Data Sharing and Disclosure

mixue88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients in the circumstances described:

• Payment Processors: Touch n Go, Boost, GrabPay, and participating FPX banks receive the financial data necessary to process your transactions. These parties process data under their own privacy policies and contractual obligations to mixue88;
• Identity Verification Providers: Third-party KYC providers receive identity documents and biometric data as necessary to complete age and identity verification;
• Game Providers: Game software providers may receive anonymised gameplay data necessary to deliver game content and resolve technical disputes;
• IT and Infrastructure Providers: Hosting providers, CDN services, and security monitoring services that support platform operations, subject to contractual data processing agreements;
• Regulatory Authorities: Competent regulatory bodies, law enforcement agencies, and courts where disclosure is required by law, court order, or regulatory obligation;
• Responsible Gaming Bodies: Self-exclusion registries and problem gambling support organisations where required by responsible gaming obligations.

6. Cookies and Tracking Technologies

mixue88 uses cookies and similar tracking technologies to operate the platform, maintain login sessions, personalise your experience, and analyse usage patterns. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for platform functionality, including session management, login authentication, and security features. These cannot be disabled;
• Performance Cookies: Collect anonymised data about how players use the platform — page load times, most visited sections, error occurrences — used solely to improve platform performance;
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and responsible gaming tool configurations;
• Marketing Cookies: Used to deliver relevant promotional content. Only activated where you have provided consent to marketing communications.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair platform functionality and may prevent you from accessing your account.

7. Data Retention

mixue88 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Account data is retained for the duration of your active account relationship with mixue88 and for a minimum of five (5) years following account closure, in compliance with anti-money laundering and regulatory record-keeping requirements;
• Financial transaction records are retained for a minimum of seven (7) years for tax and regulatory compliance purposes;
• Customer support communications are retained for three (3) years from the date of the most recent interaction;
• Marketing consent records are retained for the duration of the consent and three (3) years thereafter;
• Data processed solely on the basis of consent will be deleted promptly upon withdrawal of that consent, subject to overriding legal obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

8. Data Security

mixue88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mixue88 platform;
• Encryption of sensitive data fields at rest within our database infrastructure;
• Two-factor authentication (2FA) availability for all player accounts;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Automated anomaly detection systems that flag unusual account activity in real time.

While mixue88 employs industry-standard security practices, no online system is completely impenetrable. You are encouraged to use a strong, unique password for your mixue88 account and to enable 2FA to maximise the security of your account. In the event of a data security incident affecting your personal data, mixue88 will notify you in accordance with applicable legal requirements.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by mixue88:

• Right of Access: Request a copy of the personal data mixue88 holds about you;
• Right to Rectification: Request correction of inaccurate or incomplete personal data;
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected (subject to overriding legal retention obligations);
• Right to Restriction: Request that processing of your personal data be restricted in certain circumstances;
• Right to Data Portability: Request a machine-readable copy of the personal data you have provided to mixue88;
• Right to Object: Object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to Withdraw Consent: Withdraw consent to marketing communications at any time via Account Settings or by contacting support.

To exercise any of these rights, contact mixue88 at [email protected]. We will respond within 30 days. Identity verification may be required before processing your request.

10. Children's Privacy and Age Restriction

If you are a parent or guardian and believe a minor has registered a mixue88 account, please contact [email protected] immediately. We will investigate and action all such reports promptly.

11. International Data Transfers

The mixue88 platform serves players primarily across Malaysia — Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and nationwide. In providing our services, your personal data may be transferred to and processed in countries outside Malaysia, including where our technology infrastructure or third-party service providers are located.

Where such transfers occur, mixue88 ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that impose equivalent data protection standards on recipient parties.

12. Third-Party Links

The mixue88 platform does not contain links to external third-party websites. All navigation links on mixue88.club refer exclusively to internal pages within the mixue88 platform. mixue88 is not responsible for the data practices of any third-party organisations referenced in communications or documents that are separate from the platform itself.

13. Changes to This Privacy Policy

mixue88 reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered players via email or an on-platform notification. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.

Your continued use of the mixue88 platform following notification of a Policy update constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should cease using the platform and contact support to close your account.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by mixue88, please contact our Data Protection team: